c1s1-3m-mel and c1s1-4m-mel unexpected outage

We've now resolved the incident. Thanks for your patience.

Both servers are running smoothly after the critical hardware failure, we apologise for the inconvience caused due to this downtime.

If you are experiencing issues with your site, please contact Support via eTicket.

c1s1-4m-mel is now back and operational. Our Infrastructure Administrators are still working on the server to make sure that it is stable, however all services should be back online.

We have successfully restored c1s1-3m-mel onto working hardware and are testing to confirm all systems are working correctly. c1s1-4m-mel is still undergoing repairs and a future update will be provided shortly.

We have identified hardware failure on the node and are actively working to bring the servers back online, our technicans are currently in the DC working on the issue.

We are currently experiencing issues with the following shared hosting servers:

c1s1-3m-mel c1s1-4m-mel

We have a Senior Infrastructure Administrator on the way to the data centre to resolve the issue.

We will provide more updates to you as they come.

If you need to contact us, you can via LiveChat, eTicket or phone via https://ventraip.com.au/contact-us/