Debit card payment issues

Our payment gateway provider have once again resolved their issue now, and we can see payments flowing correctly.

If you are still experiencing issues, please contact our support team.

Our payment gateway provider have once again resolved their issue now, and we can see payments flowing correctly. Given the nature of this particular issue the status has been updated to recovering while we monitor for further updates.

If you are still experiencing issues, please contact our support team.

Our payment gateway provider is again experiencing intermittent issues processing debit card payments. All of our other payment methods are working correctly.

We will update this status when we have more information.

We thank everyone for their patience while waiting on this matter.

Our payment gateway provider have once again resolved their issue now, and we can see payments flowing correctly.

If you are still experiencing issues, please contact our support team.

Our payment gateway provider is again experiencing issues processing debit card payments. All of our other payment methods are working correctly.

We will update this status when we have more information.

We thank everyone for their patience while waiting on this matter.

Our payment gateway provider has resolved their issue now, and we can see payments flowing correctly.

If you are still experiencing issues, please contact our support team.

Our payment gateway provider is still experiencing issues that cause these payment failures.

We thank you for your continued patience while we work through this matter.

We are experiencing issues with our payment gateway provider processing credit card payments. We do apologise for any inconvenience that this may cause our customers.

All other payment methods are working as expected. If you can pay your invoices via one of the payment methods listed on this FAQ page in the meantime, that would be appreciated: https://ventraip.com.au/support-centre/accepted-payment-methods/

If you cannot pay via an alternative method, please reach out to our Accounts & Billing team via an eTicket requesting a payment extension.