Resolved

We've now resolved the incident. Thanks for your patience.

Updated

The majority of services have now been restored.

We are still working through the remaining services to bring those back online currently.

Updated

Our operations team is still working on getting the affected services operational, we will continue to keep the status updated with news as we get it.

Again, we thank all of our affected customers for their patience.

Updated

We are still restoring the remainder of the affected accounts, however the majority of the accounts on the affected server are working.

We expect to have the remaining accounts online before business hours begin.

We will update the status once we have another update.

Recovering

Some users will find their data is back online, however we haven't completed restoring all of the data, so some users will still have data missing. We are still restoring the data and will update with any new information.

Updated

Our Infrastructure team is still repairing the server and restoring data where needed.

We will continue to monitor progress and share updates as they become available.

Again, we thank all of our affected customers for their patience.

Identified

Our Infrastructure team is currently working to bring the server back online. Due to the amount of data, the repairs will take some time.

We have a rough ETA of 5 hours from now, but this may change.

We thank all of our customers for their patience during this incident.

Investigating

Due to an issue with this backend server some accounts may show some inconsistent data, Our infrastructure team are currently looking into this and we will update you when we have some more information to share.

Began at:

Affected components
  • Email Hosting