All VPS services should now be restored and fully operational.
If you are still experiencing issues with your VPS service, please reach out to our technical support team by submitting an eTicket via VIPControl, or contacting us here: https://ventraip.com.au/contact-us/
VPS services that are experiencing issues after being brought back online are being repaired by our Senior Infrastructure team still.
Restores are still underway on VPS services that have had critical failures.
We do thank you for your patience and do apologise for the inconvenience this unexpected outage has caused.
For updates on your VPS services progress, please reach out to our technical support team by submitting an eTicket via VIPControl, or contacting us here: https://ventraip.com.au/contact-us/
Our Senior Infrastructure Administrators have managed to get almost all VPS services online that were affected.
Some VPS services may still be facing issues that are being investigated.
For any ongoing issues please reach out to our technical support team by submitting an eTicket via VIPControl, or contacting us here: https://ventraip.com.au/contact-us/
Our Senior Infrastructure Administrators have identified the fault and are in the process is recovering the VPS services affected.
VPS services that were affected will start to come back online as work continues.
Data Centre technician has arrived at the DC. Troubleshooting is underway.
We are currently investigating an issue where a VPS node has gone unexpectedly offline.
Our Senior Infrastructure Administrators are working hard to resolve this issue. We have our Data Centre technician en route to the Data Centre now for further investigations.
We will provide more updates as they come.
If you need to reach out to support, please submit an eTicket via VIPControl, or contacting us here: https://ventraip.com.au/contact-us/