The scheduled maintenance is now underway. We'll keep you updated on our progress.
As part of our ongoing efforts to improve your support experience, we’ll be trialling updated phone support hours during the scheduled notice period. This means that between 8pm - 8am AEST phone support will be unavailable.
This change is aimed at improving LiveChat availability and reducing overall wait times across all available support channels.
Based on valuable feedback from the 2025 Customer Survey, the preferred phone support window is 8:00am to 8:00pm AEST
You’ll continue to have access to LiveChat via our website and VIPcontrol, and eTickets can still be submitted as usual.
We welcome your thoughts during this trial and would appreciate any feedback you would like to share. Please reach out to us at customercare@ventraip.com.au to provide any feedback.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
You’ll no long receive any status updates from VentraIP Service Status, are you sure?
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We’ll no longer send you any status updates about VentraIP Service Status.