Scheduled Helpdesk Maintenance
The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
Date and Time: Thursday, 31st of July, 2025, from 6:00 AM to 9:00 AM (AEST). This early morning window has been chosen to minimise disruption to your operations.
Impact: During this period, you will not be able to access, submit, or reply to existing eTickets through VIPcontrol. Our support team will also be unable to respond to eTickets until the maintenance is complete.
Duration and Contingency: The outage is expected to last up to 3 hours, with additional time for any necessary rollback procedures to ensure a smooth transition.
If you have an urgent issue during this time, please reach out to us via LiveChat.
Live Chat: Accessible 24/7 through our website, and our team will note down and submit an eTicket on your behalf to provide updates once the upgrade has been completed.
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