sx43.syd1 hosting service disruption

Resolved
Resolved

The final server, s143.syd1.hostingplatform.net.au, has finished restoring.

We sincerely apologise for the inconvenience and please do not hesitate to reach out to support if you have any concerns of your service isn't working correctly.

Recovering

Server s143.syd1.hostingplatform.net.au has successfully restored and is functioning normally. If you find you have any issues, please contact us via eTicket.

Recovering

s243.syd1.hostingplatform.net.au has been successfully restored and is working normally. If you are on this server and notice any issues, please contact support via eTicket.

The other 2 servers are still restoring, but we don't expect much longer.

Recovering

The restores unfortunately have slowed down, and may take a bit longer to complete than initially hoped. We believe they will complete before 8AM.

Identified

The restores are still underway and we expect to have them back up before the original 6 hour estimate.

Identified

All 3 servers are currently being restored back to 24th of Feb 9PM AEST.

ETA on restore to be completed is 6 hours.

We will update this status once the restores are completed.

Investigating

We are currently experiencing issues with the following shared hosting servers:

s143.syd1.hostingplatform.net.au s243.syd1.hostingplatform.net.au s343.syd1.hostingplatform.net.au

Our Senior Infrastructure teams are currently working to repair these servers to bring them back online.

We thank you for your patience and do apologise about any inconveniences this may be causing you.

Please follow this status for updates, and for any further questions please reach out to our support team via eTicket.

Began at:

Affected components
  • Shared Hosting
    • s143.syd1.hostingplatform.net.au
    • s243.syd1.hostingplatform.net.au
    • s343.syd1.hostingplatform.net.au