Resolved

We've now resolved the incident. Thanks for your patience.

Identified

Our SMS provider is currently experiencing issues with one of its upstream providers, which is affecting our systems' ability to send SMS to customers.

This will cause issues when you try to log in to VIPcontrol and wait for your SMS two-factor authentication code.

We are waiting for an update from our SMS provider at the moment. Once we have more information, we will update this status.

If you need assistance with logging into your account in the meantime, please reach out to our friendly support team on 13 24 85 or via LiveChat.

Began at:

Affected components
  • VIPcontrol