s0[1-8]ie.syd7.hostingplatform.net.au Currently offline

s08ie.syd7.hostingplatform.net.au has completed it's restore and is the last server back online.

They are all now online and working.

We sincerely apologies for this inconvenience and will be working closely with our vendor to prevent it happening again in the future.

If you notice any issues with your service please submit a helpdesk ticket via VIPcontrol.

s01ie.syd7.hostingplatform.net.au has finished restoring and is now serving customers again.

s06ie.syd7.hostingplatform.net.au has finished it's restore and is back online.

s04ie.syd7.hostingplatform.net.au is now back online as well.

s03ie.syd7.hostingplatform.net.au & s07ie.syd7.hostingplatform.net.au are both restored and working correctly.

s02ie.syd7.hostingplatform.net.au has been restored and all appears working. If your service is on this server and you notice any issues please put a ticket in via vipcontrol to our support staff.

s05ie.syd7.hostingplatform.net.au has been restored and all appears working. If your service is on s05ie.syd7.hostingplatform.net.au and you notice any issues please put a ticket in via vipcontrol to our support staff.

The restores are still underway, some servers will finish up in the next ~30 minutes however some will take up to another 2 hours to restore. We're doing everything we can to speed up the restore process to have you all back online quickly.

The vendor is still investigating the issue, however we have started disaster recovery backups which we expect to take a few hours to fully restore. We sincerely apologise for this incredible inconvenience and are doing everything in our power to get your sites back online ASAP.

We currently have the hardware vendor investigating the issue, as it does appear to be a hardware failure that has caused this downtime.

We're working closely with their technicians to resolve this as quickly as possible.

We are aware that s01-8ie.syd7 are currently offline and are working to resolve the issue.

It appears to be hardware failure but we are assessing currently.